Customer Engagement
Explore Gallup's research.
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Customer expectations have changed since the pandemic. See what employees and CHROs say are the biggest obstacles to meeting the new expectations.
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West Virginia University uses CliftonStrengths to accomplish its unique mission. See how a strengths-based approach drives positive results.
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U.S. workers have a favorable view of employee-sponsored wellness initiatives, including mental health days and four-day workweeks.
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To achieve enduring customer engagement, strengthen the culture of your organization by enabling and engaging your customer-facing teams.
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Post-pandemic, the biggest problem for organizations isn't bringing employees back to the office -- it's losing customers.
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Customer trust is declining. Address the trust deficit through your mission, human interactions and empowering employees to deliver on your promises.
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Customer satisfaction is at near-historic lows. Solve the workplace's biggest problem by following these three steps for customer engagement.
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Traditional economics depicts the consumer decision-making process as one of logic and reason. Gallup research finds otherwise.
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Banking customers expect quality conversations around complex problems, digital fluency and trusted advice. Banks that can scale conversation quality will engage their customers and grow.
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Gallup research shows how the four dynamics of hybrid teams should change the way we lead. Consider these when designing your hybrid workplace.
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Get your DEI efforts in line by asking these five questions and taking the right actions in response.
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The beginning of the pandemic hit Gen Z and millennial workers the hardest. See why employee wellbeing is more important now than ever.
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Every organization handled the pandemic differently -- some for better and some for worse. See how Hologic's response exemplified its purpose.
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Lackluster compliance training isn't just boring -- it's ineffective. See the data on what's wrong with most compliance training programs and how to fix it.
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An upswing in economic growth is a terrible thing to waste. Gear up your capabilities with four actions.
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Does a FICO score provide a full view of the health of someone's finances? Or does it leave out a big piece of the puzzle?
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Find out how an Australian telecom company has put metrics and its employees' CliftonStrengths to work to maximize customer engagement.
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Scrambling to cut costs, the aviation industry is halting adoption of touchless technology. Our data say they should do just the opposite.
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Chances are that your brand problems have nothing to do with a lack of marketing dollars. Find out what the real problem is.
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To succeed, travel industry leaders must dive deeper into the customer experience.