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Hospitality

Explore Gallup's research.

CHRO Conversations

Hiring With Purpose: Hyatt Supports Youth With RiseHY

Hyatt's RiseHY initiative changes lives, strengthens communities and fulfills hiring needs by focusing on employment for opportunity youth.

Uncover the Value Hidden in Your Restaurant's Greatest Asset

Business Journal

The Silver Lining of Customer Problems (Part 4)

Business Journal

The Silver Lining of Customer Problems (Part 3)

Business Journal

The Silver Lining of Customer Problems (Part 2)

The Silver Lining of Customer Problems

Advanced Analytics

Quantitative Customer Experience Metrics Aren't Enough

By itself, no customer experience technology platform can provide deep insights into why customers do what they do.

State of the American Manager

35% of U.S. Managers Are Engaged in Their Jobs

Business Journal

Surveys Alone Won't Improve Employee Engagement

Sure, companies should measure engagement. But they should never stop acting on what they've learned -- as one business discovered, with outstanding results.