AI Use at Work Has Nearly Doubled in Two Years

The use of AI at work is accelerating. In the past two years, the percentage of U.S. employees who say they have used AI in their role a few times a year or more has nearly doubled, from 21% to 40%. Frequent AI use (a few times a week or more) has also nearly doubled, from 11% to 19% since Gallup’s first measure in 2023. Daily use has doubled in the past 12 months alone, from 4% to 8%.

AI adoption has increased primarily for white-collar roles. Twenty-seven percent of white-collar employees report frequently using AI at work, an increase of 12 percentage points since 2024. The industries with the highest percentages of frequent AI users include technology (50%), professional services (34%) and finance (32%).

In comparison, reported frequent AI use by production and front-line workers has remained essentially flat for the past two years, shifting from 11% in 2023 to 9% in 2025.

Frequent AI use is also more common among leaders (defined as managers of managers), at 33%. They are twice as likely as individual contributors (16%) to say they use AI a few times a week or more.

Although workplace AI use is increasing, employees are no more likely than they were two years ago to see themselves being replaced soon. Only 15% of employees say it is very or somewhat likely that automation, robots or AI will eliminate their job within the next five years, unchanged from 2023 and 2024 measures. Some industries — such as technology (21%), retail (21%) and finance (20%) — are more likely than others to believe AI will eliminate their job.

Leadership Guidance on AI Lags Integration

Many employees are using AI at work without guardrails or guidance. While 44% of employees say their organization has begun integrating AI, only 22% say their organization has communicated a clear plan or strategy for doing so. Similarly, 30% of employees say their organization has either general guidelines or formal policies for using AI at work. That leaves a 14-point gap between organizations integrating AI and providing standards for AI use at work.

The benefits of using AI in the workplace are not always obvious. According to employees, the most common AI adoption challenge is “unclear use case or value proposition.” Even among those who report using AI, only 16% strongly agree that the AI tools provided by their organization are useful for their work.

Perceptions of AI’s utility also vary widely between users and non-users. Gallup research earlier this year compared employees who had used AI to interact with customers with employees who had not. Sixty-eight percent of employees who had firsthand experience using AI to interact with customers said it had a positive effect on customer interactions; only 13% of employees who had not used AI with customers believed it would have a positive effect.

If leaders want greater AI adoption, they will have to help employees find the value. Gallup data suggest leaders whose workforces experience the most value have a clear AI strategy and plan in place. When employees strongly agree that their leadership has communicated a clear plan for integrating AI, they are three times as likely to feel very prepared to work with AI and 2.6 times as likely to feel comfortable using AI in their role.